Canon eMaintenance
eMaintenance overview
If you are the key administrator for printing, faxing, copying and scanning devices, Canon eMaintenance is here to save you time, headaches and budget. It’s a new concept in service that allows you to concentrate on more important things rather than having to resolve problems such as the accounts department running out of toner at a crucial time.
Control
Most importantly, Canon eMaintenance gives it to you online, in real-time, via a standard internet browser.
Simultaneously, the RDS alerts MFD Solutions. So if any error occurs, MFD will be notified the minute it happens, and will be able to respond faster than ever before.
We get the message, you get the service.
Remote Diagnostics
For example, if the number of paper-jams exceeds a given number, your service provider will be alerted by email. And error statistics will be automatically collated and delivered to the administrator.
Consumables
That means you never have to run out of Canon toner or stock-pile to avoid running low.
Canon e-Maintenance helps you to order what you need, when you need it.
Secure-Simple
It uses a customer’s existing email infrastructure, and follows the customer’s email security polices.
Less Admin
No manual reporting means less administration. It also means that counter reporting errors are virtually eliminated, resulting in the accurate billing of service.
Increase up-time
Together with the fault notification, it provides valuable information, so that service can be carried out faster and more efficiently, minimising down time.
To put it simply – the right technician can be sent to the right place at the right time. And less down time means that you can carry out your business more effectively.
Total Control
• Delivers multifunctional device performance and usage data on-line in real-time
• Automatic meter reading reporting eliminates administration and errors
• MFD Solutions automatically notified of faults, errors and parts lifetime
• Automatic management of consumables stock
• Reduces admin to virtually nil
• Pro-active service puts you in complete control
• Easy web-based interface
• Creates reports that allows you to optimise the use of your machines
e-Maintenance works with most Canon MFDs and photocopiers. For more information on what models are supported, please contact us on 0207 1998150.