Policies

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Policies 2018-03-26T14:29:50+00:00

MFD Solutions Ltd privacy policy – This privacy policy sets out how MFD Solutions Ltd uses and protects any information that you give MFD Solutions Online when you use this website. MFD Solutions is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement. MFD Solutions may change this policy from time to time by updating this page.

You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 02/01/2018. What we collect: We may collect the following information: · name and job title · contact information including email address · demographic information such as postcode, preferences and interests · other information relevant to customer surveys and/or offers. What we do with the information we gather: We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: · Internal record keeping. · We may use the information to improve our products and services.

We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided. · From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests. Security – We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Links to other websites: Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.

You should exercise caution and look at the privacy statement applicable to the website in question. Controlling your personal information: You may choose to restrict the collection or use of your personal information in the following ways: · whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes · if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@mfdsolutions.com.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email info@mfdsolutions.com. The EU General Data Protection Regulation (GDPR) will replace the current directive from 25th May 2018.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Contact Details:

MFD Solutions Ltd, 2nd Floor Berkeley Square House, Berkeley Square, London, W1J 6BD

Telephone: 0207 199 8150

MFD Solutions Ltd Terms and Conditions

Delivery – We aim to deliver all orders within 1-3 days if the goods are in stock. If the goods you order are “Out of Stock” we will send out the order to you as soon as the product becomes available again. If we cannot source the item we will contact you to inform you.

Cancellation Policy

You can cancel an order up to the day of despatch for all consumables. Hardware may be subject to a re-stocking fee if an order placed directly with a manufacturer cannot be cancelled . Once received and you wish to return the goods, however there is no material fault, please contact your account manager who reserves the right to accept or decline your request. If accepted we also reserve the right to charge a 30% re-stocking fee for consumables (inks, toners, drum units, fuser units, staples, waste toner bottles) and 60% for hardware equipment (printers, photocopiers, MFP’s and MFD’s). Our terms and conditions do not affect your statutory rights.

Refund Policy

We want you to be happy with your purchase. Please check the goods on delivery and ensure that they are supplied correctly. If any of the goods prove to be incorrect or damaged in any manner please return them within 5 days in the original packaging, and in an unused condition, for a full refund within 14 days, less any postage cost / delivery costs and re-stocking fee’s as mentioned in our cancellation policy that may apply.

The use of this website is subject to the following terms of use: The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.  Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.  From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without MFD Solutions prior written consent. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

Cookie Policy

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.

The cookies in use to deliver Google Analytics service are described in the table below.

Cookie Title Description
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Google Analytics These cookies are used to store information, such as what time your current visit occurred, whether you have been to the site before, and what site referred you to the web page.
These cookies contain no personally identifiable information but they will use your computer’s IP address to know from where in the world you are accessing the Internet.

Google stores the information collected by these cookies on servers in the United States. Google may transfer this information to third-parties where required to do so by law, or where such third-parties process the information on Google’s behalf.

MFD Solutions Ltd

Environmental policy

Introduction and aim

MFD Solutions Ltd is a photocopier/MFD sales and service business, operating from sites in London and Surrey. Our main products are Canon photocopiers, MFP’s, MFDs, consumables and other associated products and software solutions. We recognise that our operations result in emissions to air and water, and the generation of waste. It is our aim to comply with legislation and other requirements, continue to reduce the environmental impacts of our business and operate in an environmentally responsible manner. This policy describes how we will achieve our aim.

Responsibility

This environmental policy applies to all of our operations including sales, service support, delivery and procurement. All employees have a responsibility in their area to ensure that the aims and objectives of the policy are met.

Resources

We will ensure that resources are available to enable us to achieve our objectives and targets.

Objectives
During 2018 and 2019, we aim to continue:
• to reduce the businesses carbon footprint
• to reduce the generation of general wastes
• to inform all customers and suppliers of our commitment to reducing our environmental impact

Targets

To achieve our aims, we have set ourselves the following targets:
• inform all customers and suppliers about our environmental policy by March 2018 and, thereafter, all new customers and suppliers
• define good housekeeping for solvent and ink use, ensure all employees receive training in good housekeeping by January 2018 and incorporate this training into the induction programme for new starters
• introduce a recycling management system to reduce the amount of waste toners, toner cartridges and drum units being disposed of by July 2018

Monitoring and auditing

Progress against these objectives will be monitored through quarterly management meetings.

Communication

This environmental policy is available on request. If you wish to obtain a copy or would like to discuss our progress against our objectives, please telephone 0207 199 8150.

3rd January 2018